Problem Solving

[vc_row full_width=””][vc_column width=”1/4″][vc_single_image image=”310″ img_size=”200×200″ animation=”rda_zoomIn” css_animation=””][button size=”medium_rd_bt” t_color=”#e2e2e2″ b_color=”#cc0000″ b_hover_color=”#ff4d4d” url=”http://careercred.com/my-badges/problem-solving/apply/” ml=”15″]APPLY[/button][/vc_column][vc_column width=”3/4″][vc_custom_heading text=”Problem Solving Badge” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_column_text css_animation=””]This badge is about your ability to analyse facts and circumstances to determine the cause of a problem and your ability to identify and select appropriate solutions.. To earn this badge you need to demonstrate the following abilities:

  • Ability to apply systematic approaches to problem solving to include identifying and analysing the problem
  • Ability to apply systematic approaches to decision making to include identifying a range of alternative options and selecting an appropriate solution
  • Ability to think imaginatively, to be innovative and take risks
  • Ability to evaluate solutions and reflect on the problem solving process

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_accordion][vc_accordion_tab title=”Problem Solving Missions”][vc_column_text]There are FOUR missions to complete.

The mission tasks and the required evidence are listed below.
You should complete the tasks and have your evidence ready before applying for the badge.
To apply for the badge click on the APPLY button.

Good luck![/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Mission 1″][iconbox type=”11″ icon=”ws-progress-0″ i_color=”#cc0000″ title=”Use the 5 Whys Method”]

MISSION

This mission asks you to use the 5 Whys method to identify the root cause of a problem.

The 5 Whys method is a simple technique which you can use to analyse the root cause of a problem. The method is best used for simple to moderate problems and is probably not sufficiently sophisticated to cope with more complex problems. The technique was formally developed by Sakichi Toyoda and was used within the Toyota Motor Corporation during the evolution of its manufacturing methodologies.

Using the method is straight forward. When presented with a problem you simply ask Why? until you get to the root cause of the problem. It is important that the answer to the question Why? is an account of something that actually happened and was observed rather than a theory about what might have happened. To see some examples watch the videos below.

So your mission is:

  1. Identify a relatively simple problem that you are faced with and describe your problem in terms of the unwanted effects that can be observed
  2. Use the 5 Whys method to identify the root cause of your problem
  3. REQUIRED EVIDENCE – When you are ready to apply for the badge, you will be asked to identify the problem and provide the answers to at least three and up to seven Whys. Remember to state your answer in each case in terms of something that actually happened as opposed to what you think might have happened.

You may find the following video useful in describing the 5 Whys method and creative problem solving:


[/iconbox][/vc_accordion_tab][vc_accordion_tab title=”Mission 2″][iconbox type=”11″ icon=”ws-progress-1″ i_color=”#cc0000″ title=”Create a Mindmap”]

MISSION

Create a mindmap as a tool to help you explore options to solve a problem you are facing.
Your mindmap represents a brainstorm of ideas around a particular topic or problem. You might want to brainstorm solutions to the problem identified in Mission 1. However, you can choose any problem or challenge you are facing be that a problem with your learning, a challenge with working with others, a problem at work, a personal problem or even a political or social problem that concerns you. The point of this mission is to demonstrate that you can use the mindmapping technique to organise your thoughts and originate new ideas and connections between them. You can find some useful tips in the videos below.

We suggest you create a mindmap using the bubble online software.
You can use alternative mindmapping tools if you desire and you can even use a piece of paper and scan it. However, we think bubbl is the simplest programme to use and it in a work setting it is important to be able to share your mindmaps so it is useful to demonstrate your capability to use appropriate software which facilitates sharing.

REQUIRED EVIDENCE

When you apply for this badge you will be asked to:

  1. Load the mindmap file.

To achieve this you will need to export your mindmap from bubbl and save the files as a png file. If you use alternative software the export options may be different but any file image file or pdf is acceptable. If you use pen and paper you will need to scan the finished mindmap and load the scanned image.

You might find the following videos helpful in describing the mind mapping process:

https://www.youtube.com/watch?v=tAUsZ9eiorY

https://www.youtube.com/watch?v=nMZCghZ1hB4[/iconbox][/vc_accordion_tab][vc_accordion_tab title=”Mission 3″][iconbox type=”11″ icon=”ws-progress-2″ i_color=”#cc0000″ title=”Decision Matrix Analysis”]

MISSION

Carry out a Decision Matrix Analysis of the potential solutions to a problem you are facing. The problem can be any challenge you are facing at work, with your learning, with colleagues you are working with, a purchasing decision or any situation where the right decision is not immediately obvious.

Download the Decision Matrix Analysis Template – Excel File

REQUIRED EVIDENCE

When you APPLY for this badge you will be asked to:

  1. Load the completed Decision Matrix

 

You might find the following videos helpful in understanding how to use a Decision Matrix:


[/iconbox][/vc_accordion_tab][vc_accordion_tab title=”Mission 4″][iconbox type=”11″ icon=”ws-progress-3″ i_color=”#cc0000″ title=”Assess your Problem Solving Ablity”]Having completed the first three missions and reflected on your abilities you should now be in a strong position to assess your problem solving ability and skills.

You will assess yourself on the four problem solving abilities. You will also be asked to justify your rating and to plan for improvement.

  1. Ability to apply systematic approaches to problem solving to include identifying and analysing the problem
  2. Ability to apply systematic approaches to decision making to include identifying a range of alternative options and selecting an appropriate solution
  3. Ability to think imaginatively, to be innovative and take risks
  4. Ability to evaluate solutions and reflect on the problem solving process

When you are ready, click on the APPLY button to provide the evidence for all the missions and to begin your skills self-assessment.[/iconbox][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row]